Who we are
We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us
Imagine more than just the future of work; with EBM you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

About the role

The Gift Card Administrator is responsible for managing the shopping centre information desk and ensuring
professional customer service while administering the gift card programme. This includes accurate gift card
sales, adherence to FICA and banking requirements, cash handling, and maintaining records for audit
compliance.

The role provides frontline service excellence to shoppers and tenants, supports operational processes (lost
property, facilities), and contributes to meeting centre gift card sales targets.

Perform any other duties as assigned by the Team Leader, National Gift Card Account Manager, or National
Gift Card Manager.

What you will bring

Required

• Grade 12 (Matric).
• Minimum 2 years’ sales or professional customer care experience. 

Preferred

• Hospitality or shopping centre experience.

Skills required

• Strong customer service and communication skills.
• Cash handling accuracy and numerical competency.
• Ability to work under pressure and deal with irate customers calmly.
• Multi-tasking and adaptability.
• Reliability, flexibility, and ownership of responsibilities.

Knowledge

• Layout and tenant mix of the shopping centre.
• Professional customer service standards.
• Basic administrative systems and computer literacy.
• FICA, banking, and compliance procedures for gift card sales.

Competencies

• Customer & Quality Focus
• Drive & Productivity
• Teamwork & Co-operation
• Problem Solving & Decision Making
• Methodical & Accurate
• Assertiveness & Resilience
• Stress Tolerance